SCOPE OF THIS POLICY

 

This privacy policy describes the treatment of information provided or collected on the sites and applications where this privacy policy is posted, whether on our digital properties or on applications we make available on third-party sites or platforms.

 

We follow this privacy policy in accordance with applicable law in the places where we operate.  In some cases, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms are to be read in conjunction with this policy.

 

Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party site or platform.

 

The information we collect is covered by this privacy policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices.

 

Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications. Please also keep in mind that our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites.

 

We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.

 

WHO WE ARE

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A member of Pacifico Disaster Recovery, which includes many different brands, will be the data controller for your information:

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Pacifico Disaster Recovery

1473 Ave. Wilson #502

San Juan, PR. 00907

 

TYPES OF INFORMATION WE COLLECT

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We collect two basic types of information – personal information (as defined in this policy) and anonymous information (as defined in this policy) – and we may use personal and anonymous information to create a third type of information, aggregate information (also defined in this policy).   For example, we collect:

 

Registration information you provide when you create an account, or link your profile on a third-party site or platform with your registration account, such as your first name and surname, country of residence, gender, date of birth, email address, username, and password;

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Transaction information you provide when you request information, contact Guest Services, or purchase a product or service from us, such as your postal address, telephone number, and payment information;

Information you provide in public forums on our sites and applications, such as your public posts;

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Information sent either one-to-one or within a limited group using our message, chat, post, or similar functionality, where we are permitted by applicable law to collect this information;

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Information we obtain from a third party, such as a site or platform provider, about use of our applications on third-party platforms or devices;

Location information, including location information provided by a mobile or other device interacting with one of our sites or applications (including through beacon technologies), or associated with your IP address, where we are permitted by law to process this information;

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Activity information about your use, and the use by any person(s) you authorize through your account, of our sites and applications, such as the content you view or post, how often you use our services, and your preferences; and

Usage, viewing, technical, and device data when you visit our sites, use our applications on third-party sites or platforms, or open emails we send, including your browser or device type, unique device identifier, and IP address.

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HOW WE COLLECT YOUR INFORMATION

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We collect information you provide to us when you request or purchase products, services, or information from us, register with us (including when you link your profile on a third-party site or platform with your registration account), participate in public forums or other activities on our sites and applications, or otherwise interact with us using one or more devices. 

 

 You may provide information in a variety of ways, including by typing or using voice commands.

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We collect information through a variety of technologies, such as cookies, Flash cookies, pixels, tags, software development kits, application program interfaces, and Web beacons, including when you visit our sites and applications or use our applications on third-party sites or platforms using one or more devices, whether or not you are logged in or registered.

 

Please visit Online Tracking Technologies and Advertising for further information, including Do Not Track and how to disable cookies and otherwise make choices with respect to such data collection.

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We collect information using analytics tools, including when you visit our sites and applications or use our applications on third-party sites or platforms.

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We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information using third party services.  

 

Applicable law may require that you authorize the third party to share your information with us before we can acquire it.

 

 

 

USE OF YOUR INFORMATION BY PACIFICO DISASTER RECOVERY

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The member of Pacifico Disaster Recovery that is the data controller for your information is responsible for and may use your information for the purposes described in this policy. Other members of Pacifico Disaster Recovery may have access to your information where they perform services on behalf of the data controller(s) (as a data processor) and, unless prohibited under applicable law, for use on their own behalf (as a data controller) for the purposes described in this policy.  Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to:

 

Provide you with the experiences, products, and services you request, view, engage with, or purchase;

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Communicate with you about your account or transactions with us and send you information or request feedback about features on our sites and applications or changes to our policies;

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Send you offers and promotions for our products and services or third-party products and services;

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Personalize content and experiences;

Operate, understand, optimize, develop, or improve our sites, applications, products, services and operations, including by using guest survey research and analytics tools; and detect, investigate and prevent activities that may violate our policies or be illegal.

 

SHARING YOUR INFORMATION WITH OTHER ENTITIES

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We will not share your personal information with a third party outside Pacifico Disaster Recovery except in limited circumstances, including:

When you allow us to share your personal information with another company, such as:

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Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services; and

Directing us to share your personal information with third-party sites or platforms, such as social networking sites.

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Please note that once we share your personal information with another company, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices.

When companies perform services on our behalf, like package delivery, marketing and advertising, and  customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law; and when we share your personal information with third parties in connection with the sale of a business, to enforce our Terms of Use or rules, to ensure the safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law.

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YOUR CONTROLS AND CHOICES

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We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable law, your controls and choices may include: 

 

Correcting, updating, and deleting your registration account (Logout);

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Choosing or changing your choices for subscriptions, newsletters, and alerts;

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Choosing whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you;

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Choosing whether we share your personal information with other companies so they can send you offers and promotions about their products and services;

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Requesting removal of your personal information from a public forum on one of our sites or application; and requesting access to the personal information we hold about you and that we amend or delete it.

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DATA SECURITY, INTEGRITY, AND RETENTION

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The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

 

CHANGES TO THIS PRIVACY POLICY

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From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

 

COMMENTS AND QUESTIONS

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If you have a comment or question about this privacy policy, please contact support@pacificodr.com.

 

 

Definitions

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AGGREGATE INFORMATION

Aggregate information means information about groups or categories of guests, which does not identify and cannot reasonably be used to identify an individual guest.

 

ANONYMOUS INFORMATION

Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.

 

APPLICATION

Application means a program or service operated by us (or on our behalf) that may be displayed on various online, mobile, or other platforms and environments, including those operated by third parties, which permits us to interact directly with our guests.

 

Data Processor

A data processor is a person or entity that processes personal information on behalf of a data controller (or data controllers) and is permitted to perform data processing only as directed by the data controller(s).

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IP ADDRESS

An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our sites and applications, and we may combine IP addresses with personal information.

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PERSONAL INFORMATION

Personal information means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address, and telephone number. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.

 

PUBLIC FORUMS

Our sites and applications may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party.